FAQ
How can I place an order?
To place an order, simply browse our website and add the products you wish to purchase to your cart. Once you are ready to check out, follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept various payment methods including Ideal, credit cards, PayPal, and more. All payments are due at the time of purchase.
How long will it take to receive my order?
Shipping times may vary depending on your location and the shipping method selected. We strive to ship all orders as quickly as possible, and most orders are processed within 2 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We offer a 14-day return policy for most products. If you are not satisfied with your purchase, you may return it for a refund or exchange. Certain products may not be eligible for returns or exchanges. Shipping and handling fees are non-refundable. All returns must be in their original unopened packaging and in new, unused condition.
Do you ship internationally?
Yes, we offer international shipping to countries within the EU. Shipping rates and times may vary depending on your location. Please note that you may be responsible for any customs or import duties that may be imposed by your country.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your package online.
Can I cancel my order?
We strive to ship all orders as quickly as possible, so if you need to cancel your order, please contact us as soon as possible. If your order has already shipped, we may not be able to cancel it. In this case, you can return the item for a refund or exchange.
How can I contact customer service?
You can contact our customer service team by email.
Is my personal information secure?
Yes, we are committed to protecting your privacy and personal information. We use industry-standard encryption technology to protect your data and do not share your information with third parties.
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If you have any other questions or concerns, please do not hesitate to contact us.